• Trade Name: Tatış Eğitim ve Öğretim İşletmeciliği Tic. ve San. A.Ş. – İzmir Özel Türk Koleji
• Address: Mithatpaşa Cad. No: 687–689, Köprü, Konak / İZMİR
• Telephone/Fax: ………………… (Customer Services)
• MERSIS No:
• Email:

Buyer:

• Full Name / Trade Name:
• Address:
• Telephone:
• Email:

The type and kind of the Products, quantity, brand/model/color, unit price(s) and total sales price, payment (collection) details, and delivery information, including the delivery address notified by the BUYER, are as specified below. If the cargo company responsible for delivery does not have a branch in the BUYER’s location, the BUYER must collect the delivery from another nearby branch to be notified by the SELLER. Other matters regarding delivery are set forth in Article 5 below of the Contract.

Delivery Information:

• Full Name / Trade Name:
• Address:
• Telephone:
• Email:

Invoice Information:

• Full Name / Trade Name:
• Address:
• Telephone:
• Email:

The Product subject to the order shall be delivered to the person/organization at the address specified above by the BUYER within the legal period of 30 days, in accordance with the terms set forth below.

The SELLER dispatches and delivers the Products via its contracted ………. cargo company. If this cargo company does not have a branch in the BUYER’s location, the BUYER must collect the Product from another nearby branch of the cargo company as notified by the SELLER.

In general, and unless expressly stated otherwise, delivery costs (shipping fees, etc.) shall be borne by the BUYER. Depending on the campaigns conducted by the SELLER at the time of sale and announced on the WEBSITE, the SELLER may choose not to charge the BUYER all or part of such delivery costs.

If the BUYER is not personally present at the delivery address at the time of delivery and the persons at the address do not accept the delivery, the SELLER shall be deemed to have fulfilled its obligation in this respect. If there is no person at the address to receive the delivery, it is the BUYER’s responsibility to contact the cargo company to track and obtain the shipment. If the Product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the absence of the recipient at the delivery address or their refusal to accept the delivery. In such cases, all damages arising from the BUYER’s late receipt of the Product, as well as expenses incurred due to the Product being held at the cargo company and/or returned to the SELLER, shall be borne by the BUYER.

Any person receiving the Product is obliged to inspect it at the time of delivery and, if any issue arising from transportation is detected, to refuse acceptance of the Product and have a report prepared by the cargo company officer. Otherwise, the SELLER shall not accept any liability.

The BUYER must have fully paid the sales price, including expenses, before receiving delivery of the Product. In cash sales, if the Product price is not fully paid to the SELLER prior to delivery, or in installment sales if the due installment amount is not paid, the SELLER may unilaterally cancel the contract and refrain from delivering the Product.

If, after delivery of the Product, the bank/financial institution to which the credit card used for the transaction belongs fails to pay the Product price to the SELLER or requests a refund of the amount paid for any reason, the Product shall be returned by the Consumer to the SELLER within a maximum of 3 days. If the failure to pay the Product price arises from the Consumer’s unjust instruction or objection to the bank, or from the Consumer’s fault or negligence, the shipping costs shall be borne by the Consumer. All other contractual and legal rights of the SELLER, including the right to pursue the Product price receivable without accepting the return, are expressly reserved.

For the avoidance of doubt, in cases where the BUYER pays the sales price using a credit card, installment card, etc. obtained from banks (including financing institutions), all facilities provided by such cards constitute credit and/or installment payment facilities granted directly by the issuing institution. Accordingly, product sales where the SELLER collects the price in full or in installments do not constitute credit or installment sales between the parties to this Contract; they are deemed cash sales. The SELLER’s statutory rights in cases legally considered installment sales (including the right to terminate the contract and/or demand payment of the remaining debt together with default interest in the event of non-payment of installments) are reserved and available in accordance with the applicable legislation. In the event of the BUYER’s default, default interest shall be applied at a monthly rate as stipulated by applicable laws.

Delivery of the Product to the BUYER within the legal maximum period of 30 days shall be deemed timely delivery. If delivery cannot be made within the legal maximum period of 30 days due to extraordinary circumstances beyond normal sales/delivery conditions (such as adverse weather conditions, heavy traffic, earthquake, flood, fire, etc.), the SELLER shall notify the BUYER using the available contact information. In such cases, the Consumer may cancel the order, place an order for a similar product, or wait until the extraordinary circumstances cease.

In cases where it becomes impossible for the SELLER to procure the ordered product and/or it is understood that the product cannot be supplied for any reason, the SELLER shall notify the consumer before the expiration of the performance period arising from the contract. In this case, provided that the SELLER obtains the BUYER’s verbal/written approval, the SELLER may supply another product of equal quality and price and shall be deemed to have fulfilled its obligation under the Contract in this manner. The consumer is entirely free to give or not give such approval, and if approval is not given, the order and the Contract related to the order shall be cancelled and the total amount shall be refunded to the BUYER within 14 days.

Article 4 – Right of Withdrawal

4.1. The BUYER has the right to withdraw from this Contract within fourteen (14) days from the date of delivery of the Product, without providing any justification and without incurring any penalty.

The withdrawal period shall commence on the day the Contract is concluded in contracts for services, and on the day the goods are delivered to the consumer or to a third party designated by the consumer in contracts for the delivery of goods. However, the consumer may also exercise the right of withdrawal during the period from the conclusion of the Contract until the delivery of the goods.

In determining the withdrawal period: (a) in the case of a single order consisting of multiple goods delivered separately, the day on which the last good is delivered to the consumer or to a third party designated by the consumer; (b) in the case of goods consisting of more than one piece, the day on which the last piece is delivered to the consumer or to a third party designated by the consumer; (c) in contracts involving the regular delivery of goods over a specified period, the day on which the first good is delivered to the consumer or to a third party designated by the consumer shall be taken as the basis.

4.2. However, pursuant to the law, there is no right of withdrawal for contracts relating to the following goods/services, even if they have not been used or benefited from:

a) Goods prepared in accordance with the BUYER’s specific requests or personal needs (including goods customized by making modifications or additions, as well as special Products imported or procured domestically or internationally based on the BUYER’s order); b) Perishable goods or goods with a limited expiration date, such as cosmetics and chocolate or similar food products; c) Goods such as cosmetics, swimwear, underwear, etc., whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery and whose return is not suitable for health or hygiene reasons; d) Goods that are mixed with other products after delivery and cannot be separated by their nature; e) Books, CDs, DVDs, audio and video recordings, software, and all kinds of digital content products, as well as computer consumables, whose protective elements such as packaging, tape, seal, or wrapping have been opened; f) All services performed instantly in an electronic environment and all intangible goods delivered instantly to the consumer; g) Goods or services whose price fluctuates depending on financial market movements and is not under the control of the seller or provider; h) Periodical publications such as newspapers and magazines, except those provided under a subscription agreement; i) Services related to accommodation, transportation of goods, car rental, food and beverage supply, and leisure-time activities carried out for entertainment or recreation purposes that must be performed on a specific date or during a specific period; j) Services whose performance has begun within the withdrawal period with the BUYER’s approval; and k) Other goods and services generally deemed to be outside the scope of distance sales pursuant to the relevant legislation, as well as cases where the BUYER purchases for commercial or professional purposes.

4.3. In cases where the right of withdrawal may be exercised, the BUYER shall be legally responsible for any changes or deterioration occurring as a result of using the Product in a manner not in accordance with its operation, technical specifications, or instructions for use during the withdrawal period. Accordingly, if any change or deterioration occurs due to use contrary to the instructions for use, technical specifications, or operation of the Product up to the date of withdrawal, the BUYER may lose the right of withdrawal; in cases accepted by the SELLER, a deduction corresponding to the change or deterioration may be made from the refund amount.

4.4. In cases where the right of withdrawal exists, it shall be sufficient for the BUYER to direct a clear notice of withdrawal to the SELLER within the statutory 14-day period (by communicating verbally or in writing via the communication addresses specified above). If the right is exercised within the prescribed period, the Product must be sent to the SELLER’s address specified above within a maximum of ten (10) days. If a contracted cargo company is specified in the preliminary information for product returns, the BUYER may send the Product from any branch of the contracted cargo company, whether within or outside the BUYER’s district, in which case no expense shall be charged to the BUYER. If the carrier specified in the preliminary information does not have a branch in the consumer’s location, the SELLER shall be obliged to ensure the collection of the goods to be returned from the consumer without requesting any additional cost.

4.5. In the course of the return, the Product must be delivered complete and undamaged, together with its box, packaging, and any standard accessories. In addition, pursuant to tax legislation, in cases where the BUYER is legally required to issue a Return Invoice, and in cases where an invoice is to be returned with the Product, the relevant return section indicated below on the invoice must be completed and signed. Returns of orders invoiced in the name of institutions (legal entities) shall not be accepted unless a Return Invoice is issued.

4.6. If the withdrawal notice is made in writing, the address to which the notice shall be sent and to which the Product shall be returned is the address of the SELLER specified in this Contract.

4.7. Provided that the above-mentioned requirements are fulfilled by the BUYER, the Product price and, if applicable, the delivery costs of the Product to the BUYER shall be refunded to the BUYER within 14 days from the date on which the withdrawal notice reaches the SELLER, using a payment method appropriate to the payment instrument used by the BUYER at the time of purchase.

The BUYER’s statutory rights and obligations after the withdrawal period in relation to the Products, as well as the SELLER’s contractual and statutory rights and obligations, including rights of collection and set-off in respect of any reward points, gift vouchers, and free benefits owed by the BUYER, shall also remain valid and in effect.

The BUYER may submit any requests and complaints regarding the Product and the sale to the SELLER verbally or in writing by contacting the SELLER through the communication channels specified above. As the SELLER, we are pleased to address and respond to the justified requests, complaints, and all kinds of applications of our consumer customers. If it is not possible to resolve the matter in this manner, for requests and complaints related to the Products subject to the Contract, the Provincial and District Consumer Arbitration Committees shall be authorized and competent within the monetary limits determined and announced annually by the Ministry of Customs and Trade in accordance with the law, and Consumer Courts shall be authorized and competent in cases exceeding these limits. Within this framework, the BUYER may apply to the Arbitration Committees and Consumer Courts located at their own place of residence (domicile) or, if preferred, at the place of residence of the SELLER.

6.1. With respect to the protection, confidentiality, processing, use of information and personal data on the WEBSITE, as well as communications and other related matters, the rules and conditions set forth in the Privacy Policy, Cookie Policy, or KVKK Information Notice shall apply.

6.2. Necessary measures for the security of the information and transactions entered by the BUYER on the WEBSITE are taken within the SELLER’s system infrastructure, to the extent permitted by current technical capabilities and in accordance with the nature of the information and transactions. However, since such information is entered from the BUYER’s device, the responsibility for protecting this information on the BUYER’s side and preventing access by unauthorized persons, including taking necessary precautions against viruses and similar malicious applications, lies with the BUYER.

6.3. All intellectual and industrial property rights and ownership rights relating to all information and content on the WEBSITE, as well as their arrangement, revision, and partial or complete use, belong to the SELLER, except for those belonging to third parties in accordance with the SELLER’s agreements.

6.4. The SELLER reserves the right to make any changes it may deem necessary regarding the matters stated above; such changes shall become effective as of the date they are announced by the SELLER on the WEBSITE or through other appropriate methods.

6.5. The privacy and security policies and terms of use of other websites accessed via the WEBSITE shall apply; the SELLER shall not be responsible for any disputes or adverse consequences that may arise.

Provided that the Consumer gives consent, the Consumer is hereby informed, through these Preliminary Information texts forming an integral part of the Distance Sales Contract, of all matters including, but not limited to, the basic characteristics and qualities of the Product(s) subject to sale, the sales price, payment method, delivery procedures, the right of withdrawal, and the conditions relating to personal data and electronic communications.

All explanations and information contained in these Order/Contract Preliminary Information texts shall become valid as of the moment they are approved by the Consumer on the WEBSITE and, upon acceptance, shall be binding and applicable together with the Distance Sales Contract between the SELLER and the BUYER.